{"id":4547,"date":"2026-06-22T04:47:53","date_gmt":"2026-06-22T04:47:53","guid":{"rendered":"https:\/\/soulofsol.com\/?page_id=4547"},"modified":"2026-10-21T16:21:53","modified_gmt":"2026-10-21T16:21:53","slug":"delivery-return-policy","status":"publish","type":"page","link":"https:\/\/soulofsol.com\/nl\/delivery-return-policy\/","title":{"rendered":"Delivery, Return &amp; Refund Policy | Soul of Sol"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4547\" class=\"elementor elementor-4547\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-870dbc2 e-con-full e-flex e-con e-parent\" data-id=\"870dbc2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d28e94 elementor-widget elementor-widget-html\" data-id=\"2d28e94\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"candle-policy-section\">\r\n  \r\n  <div class=\"policy-header\">\r\n    <h1>Policies<\/h1>\r\n    <p class=\"poetic\">At Soul of Sol, we carefully prepare each order to ensure your candles arrive safely and beautifully.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"policy-tabs-container\">\r\n    <!-- \u041a\u043d\u043e\u043f\u043a\u0438 \u043f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u044f \u0442\u0430\u0431\u043e\u0432 -->\r\n    <div class=\"policy-tabs-nav\">\r\n      <button class=\"tab-btn active\" onclick=\"openPolicyTab(event, 'delivery-tab')\">Delivery Policy<\/button>\r\n      <button class=\"tab-btn\" onclick=\"openPolicyTab(event, 'returns-tab')\">Return & Refund Policy<\/button>\r\n    <\/div>\r\n\r\n    <!-- \u0421\u041e\u0414\u0415\u0420\u0416\u0418\u041c\u041e\u0415 \u0422\u0410\u0411\u0410: \u0414\u041e\u0421\u0422\u0410\u0412\u041a\u0410 -->\r\n    <div id=\"delivery-tab\" class=\"policy-tab-content active\">\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Processing Time<\/h3>\r\n        <p class=\"policy-desc\">Orders are prepared within 1\u20133 business days after payment confirmation.<\/p>\r\n        <p class=\"policy-desc\">During busy periods, launches or holidays, processing times may be slightly extended. We will always do our best to keep you informed.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Shipping<\/h3>\r\n        <p class=\"policy-desc\">We currently ship within the European Union.<\/p>\r\n        <p class=\"policy-desc\"><strong>Delivery times:<\/strong><\/p>\r\n        <ul class=\"policy-list\">\r\n          <li><strong>The Netherlands:<\/strong> Estimated delivery: 1\u20133 business days<\/li>\r\n          <li><strong>European Union:<\/strong> Estimated delivery: 3\u20137 business days<\/li>\r\n        <\/ul>\r\n        <p class=\"policy-note\">Delivery times may vary depending on the destination and carrier.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Shipping Confirmation<\/h3>\r\n        <p class=\"policy-desc\">Once your order has been shipped, you will receive a confirmation email with tracking information.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Delays<\/h3>\r\n        <p class=\"policy-desc\">Soul of Sol is not responsible for delays caused by the shipping carrier, customs procedures or circumstances beyond our control.<\/p>\r\n        <p class=\"policy-desc\">If your order has not arrived within a reasonable timeframe, please contact us at: <a href=\"mailto:orders@soulofsol.com\" class=\"policy-link\">orders@soulofsol.com<\/a><\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- \u0421\u041e\u0414\u0415\u0420\u0416\u0418\u041c\u041e\u0415 \u0422\u0410\u0411\u0410: \u0412\u041e\u0417\u0412\u0420\u0410\u0422\u042b -->\r\n    <div id=\"returns-tab\" class=\"policy-tab-content\">\r\n      <p class=\"intro-text\">At Soul of Sol, we want you to love your purchase.<\/p>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Right of Withdrawal (EU Customers)<\/h3>\r\n        <p class=\"policy-desc\">Customers located in the European Union have the right to cancel their order within 14 days of receiving the product, according to applicable consumer protection laws.<\/p>\r\n        <p class=\"policy-desc\">To request a return, please contact: <a href=\"mailto:orders@soulofsol.com\" class=\"policy-link\">orders@soulofsol.com<\/a> within 14 days of delivery.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Return Conditions<\/h3>\r\n        <p class=\"policy-desc\">To be eligible for a return:<\/p>\r\n        <ul class=\"policy-list\">\r\n          <li>The candle must be unused and in its original condition<\/li>\r\n          <li>The packaging must be intact<\/li>\r\n          <li>The product must be returned safely to avoid damage during transport<\/li>\r\n        <\/ul>\r\n        <p class=\"policy-danger-note\">For safety and hygiene reasons, used, burned or broken candles cannot be returned.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Return Shipping<\/h3>\r\n        <p class=\"policy-desc\">The customer is responsible for return shipping costs unless the item arrived damaged or an incorrect product was sent.<\/p>\r\n        <p class=\"policy-desc\">We recommend using a tracked shipping service, as Soul of Sol cannot be responsible for lost return packages.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Damaged or Incorrect Orders<\/h3>\r\n        <p class=\"policy-desc\">If your order arrives damaged or you receive the wrong item, please contact us within 48 hours with photos of the product and packaging.<\/p>\r\n        <p class=\"policy-desc\">We will review the situation and provide an appropriate solution.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"policy-sub-node\">\r\n        <h3>Refunds<\/h3>\r\n        <p class=\"policy-desc\">Once the returned item has been received and inspected, refunds will be processed within a reasonable timeframe.<\/p>\r\n        <p class=\"policy-desc\">Refunds will be issued to the original payment method.<\/p>\r\n        <p class=\"policy-desc\">Soul of Sol reserves the right to refuse returns that do not meet the conditions stated above.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <!-- \u0424\u0418\u041d\u0410\u041b\u042c\u041d\u042b\u0419 \u0411\u0420\u0415\u041d\u0414\u041e\u0412\u042b\u0419 \u0422\u0415\u041a\u0421\u0422 -->\r\n  <div class=\"policy-footer-quote\">\r\n    <div class=\"gold-separator\"><\/div>\r\n    <p>Each Soul of Sol candle is created to bring a moment of beauty, warmth and presence into your space.<\/p>\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<style>\r\n\/* \u041a\u041e\u0420\u0420\u0415\u041a\u0422\u041d\u042b\u0419 \u0418 \u041a\u0420\u0423\u041f\u041d\u042b\u0419 \u0414\u0418\u0417\u0410\u0419\u041d \u0421 \u0422\u0410\u0411\u0410\u041c\u0418 *\/\r\n.candle-policy-section {\r\n  color: #E6D3A3 !important;\r\n  padding: 60px 0;\r\n  font-family: 'Garamond', serif;\r\n  width: 100%;\r\n  max-width: 900px; 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Delivery Policy Return &#038; Refund Policy Processing Time Orders are prepared within 1\u20133 business days after payment confirmation. During busy periods, launches or holidays, processing times may be slightly extended. We will always do our best to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4547","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery, Return &amp; Refund Policy | Soul of Sol - SOUL of SOL<\/title>\n<meta name=\"description\" content=\"Read the official Soul of Sol Delivery and Return Policy. 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