At Soul of Sol, we carefully prepare each order to ensure your candles arrive safely and beautifully.
Orders are prepared within 1–3 business days after payment confirmation.
During busy periods, launches or holidays, processing times may be slightly extended. We will always do our best to keep you informed.
We currently ship within the European Union.
Delivery times:
Delivery times may vary depending on the destination and carrier.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Soul of Sol is not responsible for delays caused by the shipping carrier, customs procedures or circumstances beyond our control.
If your order has not arrived within a reasonable timeframe, please contact us at: orders@soulofsol.com
At Soul of Sol, we want you to love your purchase.
Customers located in the European Union have the right to cancel their order within 14 days of receiving the product, according to applicable consumer protection laws.
To request a return, please contact: orders@soulofsol.com within 14 days of delivery.
To be eligible for a return:
For safety and hygiene reasons, used, burned or opened candles cannot be returned.
The customer is responsible for return shipping costs unless the item arrived damaged or an incorrect product was sent.
We recommend using a tracked shipping service, as Soul of Sol cannot be responsible for lost return packages.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours with photos of the product and packaging.
We will review the situation and provide an appropriate solution.
Once the returned item has been received and inspected, refunds will be processed within a reasonable timeframe.
Refunds will be issued to the original payment method.
Soul of Sol reserves the right to refuse returns that do not meet the conditions stated above.